Tuesday, October 18, 2011

Your Opening Act – The Handshake

"You never get a second chance to make a first impression” (often attributed to Will Rogers... but nobody can be sure where it came from)  

Last week my two football worlds collided.   

Having grown up in Michigan I was genetically engineered to have a soft place in my heart for the Detroit Lions.  However, when moving to Indiana several years ago, I became a fan of the Indianapolis Colts.  This year, things got pretty messed up when the Colts started losing and the Lions started winning – but that’s another story.

Back to the collision...
When I started getting interested in the Colts, their quarterback was Jim Harbaugh – who now coaches the San Francisco 49ers.  This past Sunday he coached the 49ers to a victory over the... (drumroll please) Detroit Lions – who were undefeated going into the game. After the game Harbaugh was pretty pumped up with the win and things got out of hand in the most unlikely of places: the coach’s handshake. 

This got me thinking about the concept of a “handshake”: a seemingly trivial action that typically lasts no more than a second or two.  However, in that second or two an enormous amount of information is conveyed about who you are as a person.

So let’s talk about some ways to rock the handshake.
1.   All hands are worthy of a shake
My first “corporate job” was during a time and in a department where you did the “corporate look” - you know the kind: white shirt, tie, sport coat and all that phony “dress up” stuff.  Once I was with my boss, Bill, in a manufacturing plant.  We were in our white shirts and ties, walking past one of the machines and Bill stopped to talk to one of the workers.  The guy looked like he just crawled out from under the machine.  He was filthy from grease, grime and who knows what else.  Nonetheless, Bill stuck out his hand and introduced himself.  The guy apologized for being dirty and resisted the handshake.  Bill persisted with “I never have a problem shaking a working man’s hand”.  They shook hands and I followed suit.  Guess what:  hands can be washed. 

I’m thankful for Bill’s influence – he taught me (by example) to build bridges with people.   That approach has led me to many successes as an engineer and a consultant.

2.   Be the “starter”
Be the one who extends the hand – no matter the audience.  This shows leadership and confidence.  Start anticipating a handshake before even walking in the room.  Get your hands out of your pockets.  Wipe them off if you’ve got sweaty palms... and stick it out there!  It only takes a second, but in that second, you’ve conveyed a big message.

3.   Be the “ender”
A handshake that goes too long is just plain creepy.  About 1-2 seconds is long enough in most settings.  Check out this one at about the 1:15 point: www.youtube.com/watch?v=Ml8Q_qZxWLE.  In Germany it is customary to shake hand with everyone when entering a room.  These guys have it down to a science – a firm grab, one shake, and then move on to the next person.  A typical “American” hand shake is between 1-2 “pumps”.
OK, we’re engineers, we need the physics:

The “lock”
This is probably the most important part of the handshake.  If you don’t get all the way “in”, you will be in the position of having your fingers grabbed, much like a princess having her hand held to be kissed.  That is definitely not the position for a rockstar to be in.  Here’s a tip: you can avoid being the “princess” if you can get into the “thumb lock” position. 
Sometimes you have to go in fast if the other person is a “grabber”.  But if you obey rule #2 above, you’ll be ahead of the game.  Prior to the squeeze, get your thumb-to-forefinger webs into contact.  This tip can provide a huge help for women or people who are shaking a hand that’s much bigger than your own.  Remember, this is a “hand” shake, not a “finger” shake.

The “pressure”
A friend of mine is a professor and he actually teaches international students how to shake hands per the “American style” and most if it has to do with “pressure”.  I still vividly remember a job interview where a high ranking executive actually made my knuckles crack.  This guy wasn’t big, but he had a serious grip.  A firm grip is good builds bridges.  A knuckle cracker builds walls between people.  A wussy handshake (like a dead fish) is worse than no handshake at all. 

So how much is right?  That is a great question.  The best I can say is “firm”.  As a starting point, pick up a gallon of milk.  That requires a “firm” grip.   A handshake is a sort of “dance” – you have to work with you partner.  Firm will feel different in different contexts.  The good news is that you body has an amazing control system it can sense and react – but you have to be in tune.  

The “eyes” have it
The last element of the handshake actually has nothing to do with the hands at all.  It’s your eyes.  I’m basically a shy person when it comes to eye contact and I have to consciously work on my eyes when speaking with others.  One trick I’ve learned to try to notice the color of the person’s eyes while shaking their hand.  This gives my eyes a task to perform and helps me to focus on something. 
People know when you are paying attention to them and one of the best ways that they know this is from your eyes.  Another trick that helps connect is to somehow say their name during the handshake.  “It’s nice to meet you, Chad.”  “It’s good to see you again, Kathy?”  “Good morning, Joe.”

So get out there and practice...
Rockstars put in their time rehearsing and improving.  The best way to perfect your craft is to practice your craft.  So don’t be afraid, shake some hands.  You may even be able to shake up some new confidence or even a new image for yourself!  And if you ever find yourself on an NFL football field after beating the Detroit Lions, perhaps you’ll do better than Jim did.

Rock on.

Thursday, October 6, 2011

A Tribute to a Rockstar Engineer Legend – Steve Jobs

“Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it's worth it in the end because once you get there, you can move mountains.” Steve Jobs - BusinessWeek interview, May 1998

Yesterday, Steve Jobs lost his battle with cancer and the engineering world has lost a living icon. 

As I look at the products, presentations and personality of Steve (pretending that we are on a first name basis), I see one theme shining through:   

That single word holds a great deal of insight for rockstar engineers.  Let’s look at just few areas... and I’ll try to keep it simple.
1.       Keep designs simple: Avoid “Feature/Scope Creep”
It is said that when the original iPod was being designed Steve kept returning the prototypes to the designers saying that it had “too many buttons”.  This may have frustrated the engineers, but it ultimately led to one of the most innovative interfaces of its time: the iconic iPod “wheel” control pad.  (See: iCon - Steve Jobs: The Greatest Second Act in the History of Business ) When designing, we need to realize that a “really cool addition” to us, may be perceived as “unnecessary clutter” or “added confusion” to our audience.  I really like our toaster - it turns bread into toast.  That's all it does and that's all it needs to do.  Simple.

2.       Keep presentations simple: Avoid “Slides as Documents”
A Steve Jobs presentation has been referred to as a “rockshow”.  This may be due in part to the hype of the passionate Apple fans, but I think it is also due to the way that it is presented.  Check out the slides at the iPhone launch:  www.youtube.com/watch?v=6uW-E496FXg  If you are in an audience, who’s slides would you rather look at?  Yours or Steve’s?  I know we don’t have a team of graphic designers working our presentations.  But we can learn an important lesson: slides are good for pictures and graphs – not sentences.  Too many people design their presentation slides as if the slides are going to be used as documentation for future use.  Slides aren’t documentation.  Slides are digital wallpaper. 

3.       Keep presentations simple: Avoid “Utilizing Enormously Oversized Verbiage Selections” 
        (aka: Avoid “Using Big Words”)

A Steve Jobs presentation has been referred to as a “rockshow”.  This may be due in part to the hype of the passionate Apple fans, but I think it is also due to the way that it is presented.  (How many of you just looked up at #2 wondering if I made a copy-paste error?)  I know, it sounds like I’m repeating myself... I am.  A Jobs presentation is a case study in verbal communication.  Steve uses words that anybody can understand and he’s not afraid to show excitement.  How many times have you used the word "cool" or "awesome" in a presentation?  Big words don’t make you look smarter.  They make you harder to understand and the build a barrier between you and your audience.  Keep your language simple.   Check this out: The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience

4.       Keep your look simple: Avoid falling into the “Nerd Trap”
Let’s face it.  Most engineers are not the most fashion-minded people in the world.  Some actually seem to be proud of the fact that they are not “slaves to fashion”.  However, your “look” is part of your “brand”.  A person that looks bad and smells bad is a person that willfully builds in barriers in terms of effectiveness.   Does this mean that we all need to run to Fifth Avenue or Rodeo Drive and spend millions on a wardrobe?  (OK, you are engineers: I’ll give you some help... Fifth Avenue is in New York, Rodeo Drive is in Beverly Hills)  Back to the question, the answer is “No”.  Steve Jobs totally redefined the concept of a CEO’s “look” – and he did it by keeping things simple.  Black shirt.  Blue jeans.  Classic.  Timeless.  Simple. 

Here's a simple conclusion:
Steve Jobs will be remembered for product legacies: the iMac, the iPod, the iPhone, the iPad.  I think he should be best remembered for keeping things "iSimple".

Rock on.